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Return & Cancellation
I WANT TO CHANGE THE PRODUCT I BOUGHT, WHAT SHOULD I DO?
You can change your order within 7 days as of the date you receive it. After providing information to Lilco Customer Services with respect to your demand of change, you can send your product back with DHL (worldwide) and MNG Kargo (payment by yourself) by filling the change form at the back of the invoice. You should indicate on the form at the back of the invoice, the product which you desire to change and the size/color you want in replacement. When your demand reaches us, it shall be evaluated by the authorities, and your replacement product is sent to you by cargo within 24 hours, if it is available in the stocks. If the product is not available in the stocks, your payment is refunded. You should send the product you desire to change, together with its original invoice and the filled form at the back of the invoice, by indicating in writing on the form that it is a "Demand of Change" to Lilco’s return address, as full, unused, and without any damage on the product. In order to start the change procedure, you have to call Lilco Customer Services through the telephone number +90 546 602 23 38, or provide information via e-mail through [email protected]
PRODUCT RETURN ADDRESS:
Kazım dirik mahallesi 364/11 sok 35100 no:1/2 Folkart Life sitesi E blok d 43 Bornova İzmir
IN HOW MANY DAYS CAN I CHANGE THE PRODUCTS I BOUGHT?
You can return/change your product within 7 days as of the moment you receive it, by following the return/change procedure.
CAN I MAKE A COLOR OR SIZE CHANGE IN THE PRODUCT I RECEIVE?
Yes you can. The change is only made in the same model product and as color/size change. If the product demanded is available in the stocks, then change is applied; if not available, then your payment is refunded.
HOW CAN I CHANGE THE PRODUCT I BOUGHT, IF IT IS DEFECTIVE?
Lilco applies quality control to all the products in order to minimize your dissatisfaction. But still if you encounter such a problem, you can demand the refund of the payment or change of the product. It shall be sufficient to follow up the return/change procedure.
HOW MANY TIMES CAN I USE MY RIGHT TO CHANGE?
You can use two rights to change with respect to the same product, within 7 days as of the day you give the order.
TO WHICH ADDRESS SHOULD I SEND THE PRODUCT FOR RETURN OR CHANGE?
Please send all returns and exchanges to the following address: Kazım dirik mah 364/11 sok 35100 no:1/2 folkart Life sitesi E blok d 43 Bornova İzmir
WHEN WILL THE PAYMENT OF THE PRODUCTS I RETURN BE EFFECTED?
First it is controlled whether the product you return complies with the return conditions. An information e-mail shall be sent to you stating that money refund is effected with respect to the orders for which return procedure is approved and the price of the product shall be refunded to your credit card through which you made the payment. The term for reflection of your refund in your bank statement varies as based on your bank. In case there is delay in reflection of your refund transaction to your credit card, you can get detailed information from your bank.